Smart Remote Products Have Been Discontinued
Sevenhugs was created more than 8 years ago with the mission to develop, design and bring to market the world’s smartest and easiest to use remote control. It has been our immense honor to have you as customers and support you through the years since we launched Smart Remote.
Sadly, due to recent market evolutions, we made the difficult decision to discontinue Smart Remote. As a result, we will no longer be selling, manufacturing and supporting Smart Remote, Smart Remote X and Smart Remote U.
Frequently Asked Questions
Where can I buy Smart Remote?
Since June 1, 2021, Smart Remote is no longer for sale by authorized resellers.
What is the Limited Warranty Period?
Sevenhugs warrants that the hardware Product will be free from defects in workmanship and materials under normal use for a period of one (1) year from the date of purchase.
What will happen to my personal data?
On May 31, 2022, all personal information was deleted from the Sevenhugs server.
I am a developer and want to host my configuration on a private server.
As of May 31, 2022, all configurations have been deleted and Sevenhugs cannot facilitate the open sourcing of our server infrastructure.
What Works / Does Not Work After June 1, 2022
Software Update and Support
- Smart Remote will be unable to upgrade to the latest software update
- As a result, if your Smart Remote is not on the latest version (v0.76.3), you won’t be able to (and shouldn’t try to) update after May 31, 2022.
- Important: Do not reset your Smart Remote. This will remove your configurations, and without the Mobile application, it will render your Smart Remote unusable.
Mobile Application
- The mobile app is no longer available on the Apple App Store and Google Play App Store.
- If you have previously downloaded it, you will still be able to use it but with limited functionality.
- This means that you are no longer able to add a new device, or remove existing devices on your Smart Remote.
- You will not have access to any device configurations (change name, create/change groups or scenes, change carousel display order, etc).
- Finally, you will not be able to create a new Home (Smart Remote configuration) or add a Smart Remote to an existing Home (configuration sharing).
Compatibilities
- Infrared Compatible Devices:
- Infrared devices fully installed and configured on Smart Remote before May 31, 2022, will continue to function as usual.
- Important: Adding, removing or modifying IR devices is no longer supported.
- Bluetooth Compatible Devices:
- Devices fully installed and configured on Smart Remote will continue to function as usual unless 3rd parties update their user interfaces (see below). This assumes you don’t need the App to update or reload your Smart Remote configuration.
- Important: We cannot guarantee that you will be able to control these devices in the future. These compatible devices rely on interfaces of partner devices. These partner interfaces (API) may change at any time and break the ability for Smart Remote to control these devices.
- Wi-Fi Compatible Devices & Services
- Devices fully installed and configured on Smart Remote will continue to function as usual unless 3rd parties update their user interfaces (see below). This assumes you don’t need the App to update or reload your Smart Remote configuration.
- Important: We cannot guarantee that you will be able to control these devices in the future. These compatible devices rely on xthe interfaces of partner devices. These partner interfaces (API) may change at any time and break the ability for Smart Remote to control these devices.
- Important: Sonos and Spotify need specific cloud-level service management and will no longer be compatible with Smart Remote. You will not be able to control them.