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Blank screen with Android 10 for Samsung S10, S10+, Note 10, Note 10+ with certain version numbers

We have noticed a bug happening on Android phones with Android version 10 that might affect the following Samsung phone models with a certain version number:

  1. S10,
  2. S10+,
  3. Note 10,
  4. Note 10+ 

After pairing your Smart Remote with Smart Remote App you may encounter a blank screen. 

We are currently doing our best to get this issue fixed as soon as possible, if you encounter this issue, please reach out to us at support@sevenhugs.com with the version number of your device.

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