0

Remote wake up issues and dead pixels

Hi Team, my remote often doesn't wake up when picked up or moved, sometimes it takes half a dozen strong taps to get it to wake or I have to shake the thing around to get it to respond, a known issue or faulty h/w perhaps ?

The other issue i've noticed is what appear to be dead pixels that have started to appear on the remote, has anyone else seen this or reported this ? 

7replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi Paul Scott thanks a lot for reaching out could you please share with us after how much time in sleep mode this happens? Also concerning your dead pixels, could please send a picture to support@sevenhugs.com with the Serial Number of your Smart Remote?

    Reply Like
  • Hi... i'd say it probably happens about 40% of the time, sometimes a simple shake will wake it up, sometimes many taps, sometimes both are needed to wake it up. There are times where it won't wake up at all unless it's docked. I'll email about the pixels...

    Reply Like
      • Sevenhugs
      • Sevenhugs
      • 2 mths ago
      • Reported - view

      Paul Scott thanks for sharing these details. Does this happen when you have left it on the Charging Base for a while or just for a few minutes/hours?

      Reply Like
      • Paul Scott
      • Paul_Scott
      • 2 mths ago
      • Reported - view

      Sevenhugs This does not happen if left on the charging base, it only occurs when not on the charging base. If i put it on the charging base it wakes straight away when removed from the base.

      Reply Like
    • Paul Scott thanks a lot, in that case, does this happen after the remote's screen is off for a few minutes or more several hours?

      Reply Like
      • Paul Scott
      • Paul_Scott
      • 2 mths ago
      • Reported - view

      Anne-Sophie F. Either, there seems to be little difference between a couple minutes or a couple hours...
      I have emailed details about the serial number and pics showing the dead pixels to the support address as per above

      Reply Like
    • Paul Scott thanks a lot, I will report this to our technical team so they can fix this asap.

      Reply Like
Like Follow
  • 2 mths agoLast active
  • 7Replies
  • 41Views
  • 3 Following

Still have questions?

Send us an email and we'll help out. Contact us