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Error 212 : "Software update issue - server unreachable"
Some users are experiencing issues when updating to the latest software (version 76.3), in particular during new set-up.
We apologize for the trouble, our team is hard at work investigating.
Please contact support@sevenhugs.com with your Smart Remote serial number if you are concerned.
We will update this post as soon as a solution has been identified.
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Thank you all for your patience.
Our team was able to identify the issue with the server, and Smart Remote users are now able to set up their products and start using them normally.
If you encounter any issues in the process, please don’t hesitate to contact support@sevenhugs.com.