Anne-Sophie F. Hi Anne. I already wrote you an email regarding the issue

FYI i did receive the firmware update on my Remote but Appstore not showing a new update

Anne-Sophie F. unfortunately no ☹️ Even when I press the Power button on the Smart Remote, on the "Make sure all your devices are powered ON." screen, the speakers don't respond. 

BUT if I go to my Speakers carousel item, hit the icon/power it works as expected. 

Also, there's another bug with the Smart Remote now with this update. When I swipe or TAP the Trackpad control for my TV, it moves TWO steps down/up. Now I can't get to the controls I need to on my TV. I restarted the remote also, as well as the TV. Didn't help.

Anne-Sophie F. can you please report these two bugs to the team? My original issue, and the second one I mentioned about the trackpad moving two steps instead of just one.

Anne-Sophie F. I'll give this a try today and follow-up, thank you! I did try the IR repair and it didn't work, but I'll double-check I did it correctly today.

Anne-Sophie F. I cannot find a Navigation option for my TV unfortunately, when trying to add that button back. It's a LeEco (unfortunately a company no longer in business in the USA. It's owned by Huawei)

Anne-Sophie F. LeEco X55.

I got the scene working, but it still is kind of inconsistent with my Vizio IR soundbar. I'll keep testing, only tried a couple times so far.

Anne-Sophie F. got it! Yes I was tapping on the center of the 3x3 area that was empty. The Navigation control is way better then the default Trackpad. Thanks!

Anne-Sophie F. yes it's fixed! Thank you.

Anne-Sophie F. Lets start with this image from your kickstarter campaign, where I've highlighted the non-IR device support you've ACTUALLY rolled out.   (No, you don't get "credit" for being able to duplicate a pattern of IR flashes -- tons of companies do that already, and do it well.   What I backed was a smart remote for the IoT era )

To date, you support THREE brands of lights, TWO kinds of smart power plugs, and FOUR streaming media players.  

You support zero home automation hubs, zero smart appliances, zero external services -- being able to send a web-hook out somewhere is your sole improvement in this arena in two years, something that should have required a junior developer somewhere around 45 minutes to code, QA, and deploy.    

We've been promised IFTTT, Lutron, Samsung, SmartThings, Harmony, Insteon, Lyft/Uber, and Somfy for at LEAST a year ("Stay tuned" you keep saying) but none of them have materialized.  

Anne-Sophie F. Additionally, seems like I had this same conversation 5-6 months ago.... oh wait, I definitely did.....https://support.sevenhugs.com/t/807lpx/this-is-one-of-the-most-disappointing-products-ive-kickstarted.    Nothing has changed (with respect to the features promised)  in the intervening time, either.

Anne-Sophie F.   I think you're missing the point that dalycitymike  was making. He wasn't looking for long drawn-out workarounds for what was promised when we backed this product, or excuses like it's "Google's fault". You seem to be focusing on the narrow picture of what you can make excuses for, instead of admitting to the issue and doing something to change it going forward. Like me, dalycitymike  was looking for this "smart" remote to do what was promised that it would do, "smart"home functions, not just point at an infrared device because nothing else that was promised with that device is working "yet".

I think I speak for most if not all of us when I say I purchased this product to control my smart home devices. Not to be an incredibly expensive universal remote for infrared devices. And Mike even made an excellent point saying you don't get credit for duplicating infrared flashes. Much of your reply talked about ways we can use the remote for infrared devices. we get that, but there's nothing "smart" about that. Even if something as simple as my Samsung TV has other ways to control it in order to better automate things, I don't want to have to rely on standing in front of it pointing a remote at the infrared receiver. And for the price you charge for this remote, I shouldn't have to.

I also use Insteon and many other smart devices in my home, and I expected to be able to do a lot more with this remote based on what you promised when we backed your campaign on Kickstarter. At the rate you're going in releasing new features, it seems like it'll be the year 2030 before this remote does half of what you promised, and that's unacceptable. Saying things are "coming soon" isn't good enough when it's going at a snail's pace. The more you make your backers that made this project possible wait, to get the features that were promised and should have been delivered years ago, the more bad publicity you will get and the more the rest of the world will hear about it and not want to purchase your remote. If I owned your company here, I would take that as a friendly advice and get it in gear immediately and deliver what you promised at a much faster pace, even if that means hiring more technical staff to get it done...before big companies like Best Buy pull out and refuse to continue selling your remote because of all of the VERY legitimate complaints about it.

Anne-Sophie F. Yeah, exactly what Frank said.    And stop putting out IFTTT as some kind of real workaround for your failure to release promised integrations.   First, IFTTT web hooks, while normally pretty responsive, FREQUENTLY may take several minutes -- or even several HOURS -- to go through.   Additionally, having a screen of generic looking buttons (none of which can be "point mode enabled") labeled things like "table light on" "table light off" "left blind open" "left blind close" "right blind open" "right blind close" etc, etc, etc.... is laughable as any kind of "solution".   Oh, and it seems like once you've added a Hue hub to your remote, there's no way to either remove it or register a new one... so that's awesome, too.   

Contrast your utter lack of integrations with something like HomeAssistant, which can control damn near anything from any manufacturer, and runs on a raspberryPi costing $20.   No, it isn't even nearly the same thing (it's not a remote) but for heaven's sake, surely you can do better than what you've done in the last two or three years of "development".  

I agree wholeheartedly with Frank's assessment -- get your act together, get more or better developers, and start rebuilding the trust you've lost from what WERE your most engaged and excited backers.   I really, REALLY want to love your product, but in its current form, I can't recommend it to anyone.

Anne-Sophie F. My beamer is just a added fire TV stick. I use a Xiaomi Beamer. This model is using the same way of control as a Nvidia shield and a fire TV stick. So I plugged in my fire TV stick added it via your app and removed the fire TV stick afterwards. I went to the beamer used the "add a Bluetooth device" setting and your remote was found as a keyboard so I was able to control the beamer.

Now we need the option to add more than one device as a source content to turn two or more device's on at the same time. It's a standard Logitech harmony feature. 

Anne-Sophie F. That's exactly the problem here. You can't add both devices as a content source. Since I have to choose my receiver for volume adjustments, I also can not choose any any of both devices in this step. I am only able to choose one of them at all. Under custom steps I only have the devices available which I choosed for the scene

Anne-Sophie F. to be onest, I am not interested in this kind of workaround. I want things to be work. Adding "ghost" devices to get things done is not really a nice experience. Yes I could do it. But I had to look okay, which device is compatible with the Xbox. Even if I find a device, a Xbox has no remote to learn the commands from.

Anne-Sophie F. Anne-Sophie F.  I am able to get my tv, Xbox, and sound bar set. But unfortunately I have to continue to use the original rocketfish controller to turn it on and select the correct HDMI input to use my devices. The limitations of the software prevent the selection  of two items in one category. I have multiple HDMI devices that I have to continue to use my rocketfish as my TV doe not have enough HDMI inputs to accommodate all my devices.  I am a bit frustrated that this was not a consideration to make the product flexible with various needs of the users.