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Smart Remote Not Found

I am not able to keep the Smart Remote X connected to the app for any longer than 10 minutes. It constantly loses connection, then prompts me to click on the Try again menu.

I have placed the remote within 12" of the router just to rule out any wifi signal issues. Proximity does not appear to be the route of my problem. I have also disabled wifi Power saving

 

Additionally, I have closed the app on an Android Samsung S20G Ultra 5G and cleared cache. That did not seem to make a difference. I have gone as far as to redo the wifi setup again. The remote has no problem connecting to the wifi and I did run the Wi-Fi connectivity check. However, the app does have an issue finding the remote most of the time, or staying connected to it for longer than 5 minutes.

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  • Joe Champion thanks a lot for sharing this issue here. Could you please try these steps here and let us know if that helps?

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  • After redoing the setup and successfully pairing the device, I get the following error during the Loading your experience.... screen.

    Please help!

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    • Joe Champion could you please try to add your Smart Remote via its IP address?

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