Device & Service Requests

175

Samsung SmartThings Hub

56replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • I currently have everything in my house connected to my SmartThings hub, so prioritizing this integration will allow many customers to be able to quickly connect to a lot of missing devices, including lights, speakers, TVs, locks, thermostats, Apple HomeKit, etc.

    SmartThings integration should be your top priority

    Reply Like 11
  • Same here. I have a house full of hue light bulbs and alexa devices and also unusual and less see known devices some with publicly developed open source integrations, some country specific products or version of products. My central common gateway to almost every gadget I own is my Samsung Smartthings hub so If you intergrate to Smarthings you'll have integrated to a tonne of quirky less see known devices as a result. You will have added a tonne of value to Seven hugs remote for me and many other potential and current customers. Thus has to be a High priority. 

    Reply Like 5
  • Agreed,  you can get alot more bang for your buck by integrating smart things.  SmartThings can also use the devices it pulls from Harmony, WeMo outlets, etc.  

    Reply Like 2
  • I agree!!

    Reply Like
  • Ditto!

    Reply Like
  • I haven't bought the remote yet (hoping to get remote for Christmas) as most of my house is on Smartthings even though there is a lot i  can use it for now. looks to good to be true but all reviews look awesome.

    Reply Like
    • John Pawley it's a neat remote and I've got it working with Apple TV, all my IR equipment and Hue light bulbs but I've not really spent much time configuring it yet. I'll put them😊time in once Fire TV and Samsung Smarthings are available. Then it suddenly becomes something the wife doesn't think I shouldn't have bought! 😁

      Reply Like 1
    • Bill Simmons exactly.  

      Reply Like 1
  • Hope it happens soon. The main reason for getting the sevenhugs was to be able to control all my diveces quickly in a remote. My iPhone does have the ability to control it all but I have to keep changing apps.

    Reply Like
    • Same here. The unique user interface of pointing and then controlling, means any guest could control my heating, lighting and other gadgets. SmartThings integration would complete the whole reason I invested in Seven Hugs' product. 

      Reply Like 1
  • Thank you and we appreciate all the suggestions, our team is working on this and we hope to have it ready very soon. Thank you for your patience.

    Reply Like 1
  • You would think, they would have this done first. But at this point,  I would be happy with anything other than my infrared and nest lol. I'm pretty disappointed in this purchase,  every reason I bought this, I cant even use it for. I'm waiting to do a public review on it so they can at least have some integration.  If I did it now, no one would buy it 😂 

    Reply Like
      • Bolu OSevenhugs
      • Customer Care
      • Moboluwaji_Okupe
      • 8 mths ago
      • 2
      • Reported - view

      John Brackney Hi John, please rest assured that everything that was promised to come with the Smart Remote will unfailingly arrive, it may just take some time. Our dev team works round the clock doing various testing for future integrations so please stay tuned, we have some great releases planned for Q1 2019 !

      Reply Like 2
    • Bolu O do hope there are some integration announcements soon. I've been fairly disappointed as well at lack of integration frequency or open developer kit to write our own. This device's kickstarter announcement was advertised on smartthings forums years ago so continued lack of integration continues to make  the remote rather underwhelming. 

      Reply Like 1
      • Bolu OSevenhugs
      • Customer Care
      • Moboluwaji_Okupe
      • 6 mths ago
      • Reported - view

      Scott Alexander Definitely, we will soon have some new announcements (also concerning SmartThings Integration) very soon. It has indeed taken us quite some time to iron out all the kinks in order to ensure that it will work as intended but we are still on track.

      Reply Like
    • It is good to hear that announcements are coming soon. Integration with Smart Things is a must. 

      Reply Like 1
  • Need control for Samsung Q8F tv

    Reply Like
  • Wrong thread

    Reply Like
    • Bill Simmons My Q8F controls via Alexa through the SmartThings integration, and the remote is not IR so right now the Sevenhugs can't control it, nor does it see it.  I don't think it's the wrong thread.

      Reply Like
  • So it's almost the end of Q1 and again sevenhugs has failed to produce any integration with smartthings.  I hate to say it, I have lost all hope for this company and contemplating selling my remote.  Since at this point it's just an expensive paper weight with lied to expectations.  You shouldn't sell a product based on integrations you don't have. 

    Reply Like 3
    • John Brackney sad and 100% true! This experience has also turned me off from backing other tech Kickstarters. 

      Reply Like
  • From what I can tell in Announcements, the only new integration delivered in Q1 was the Shield. Certainly not the release pace I expected...

    Reply Like 1
  • Scott Alexander Greg Prepetit We are sorry that the current pace of integrations does not meet your expectations. Our team is doing its best to release more integrations as soon as possible based on the requests we receive. We are also working on our SDK in order to fasten the current pace as soon as possible. 

    Reply Like
    • Anne-Sophie F. I can definitely understand that programming is hard. I just wish SmartThings, and Smart Hubs in general, wasn't a big selling point in this remote. Also in the Kickstarter, we got pretty good updates. However now, the update notifications looks to have stopped. Probably because of all the work being done on the back end. 

       

      I'm just really looking forward to being able to have guests grab the remote, point it at a device connected to SmartThings and turn them on. They can do it with my Google Home, but  this would definitely help with the older family members who can't really speak English.

      Reply Like 1
  • Thanks Anne-Sophie F. , appreciate the official comment even if not a fun one. Just to provide some objective context, here is the SmartThings thread that Sevenhugs (or someone pretending to be SevenHugs) weighed in on 2.5 years ago. https://community.smartthings.com/t/smart-remote-by-sevenhugs-control-anything/46609/8. Further for awhile back in 16 the SevenHugs website mentioned SmartThings compatibility. So with all the early hype around SmartHub compatibility and SDK for community contributions, its just frustrating to see all of that still be vaporware at this point in the release cycle... Hoping to see IFTTT at least soon other thread promised that in Q1 but no update for 30 days.. Could we get one there? Ultimately hope product eventually delivers on its claims but as of yet I'd say still very incomplete from what was initially advertised. 

    Reply Like 3
      • Bolu OSevenhugs
      • Customer Care
      • Moboluwaji_Okupe
      • 5 mths ago
      • 1
      • Reported - view

      Scott Alexander Hi Scott, we do understand your point of view and realistically during the campaign we had hoped to have Smartthings integrated very swiftly. Please understand that our dev team are always working round the clock in order to provide integrations for the various popular suggestions that come from our community and Smartthings is very high up on our list. These things however sometimes take more time than initially projected due to the various intricacies that go into this as I'm sure you can understand and we prefer to make sure everything works seamlessly and without any drawbacks when we finally do release our integrations. Please rest assured that this is definitely still on the books for 2019, it may just take a little more time. 

      Thanks for your patience and understanding.

      Reply Like 1
  • Anne-Sophie F.  you might want to start looking for another job. A company that makes false promises and cant deliver according to  their own timeline,  wont make it very far. 

    my prediction is that they will go bankrupt before they get smartthings up and working.

     

    I hope I'm wrong  because I would like to use this paper weight. 

    Reply Like
  • So I'm assuming that this isn't going to happen 

    Reply Like
    • John BrackneyI know the Smartthings timeline not what is backers hoped for, and suspect many people backed because of the SmartThings pitch. I do not use my remote except if a gadget enthusiast rocks up at my house and then I use It simply as a theoretical demo piece to turn a couple of hue light bulbs on and off by pointing at them. That's after I've recallibrated the sensors every time I pick it up! And I mean every time!!!! I have 80+ gadgets that this remote would operate if the SmartThings integration was delivered as promised but right now the latest commitment is 2019, and we're not half way through 2019 yet. 

      It is what it is and I shall be patientily waiting for news over the next few months. 

      Reply Like
    • Bill Simmons  I was hopeful around the time they promised it for the first quarter of 2019, unfortunately that has gone and passed yet we haven't seen any new releases for wifi enabled devices.  Nor anything on iftt. I dont think they will get it pushed out at this point. Whether its poor management,  lack of funding or lack of reliable programmers, it's just a pipe dream they sold to all us sucker's.  I for one want to get a class action lawsuit started for the false advertising.  At least recoup some of my losses.  

      Reply Like
    • John Brackney I certainly won't be doing anything dramatic or threatening anybody with revenge or compensation claims. You win some you lose some. I hope SevenHugs succeed. A Kickstarter backing is a gamble. These are never well established large manufacturing companies behind these products they are small groups of ambitious people with unique ideas on a massive learning curve. Personally I enjoy watching the journey unravvle with updates about whats gone well, what didn't got go well and what they learnt. I have no intention of putting any more pressure on them. That just increases the chances of failure. 

      Reply Like 3
    • Bill Simmons I don't know about you, but I bought this from bestbuy, with full expectations of a working product considering it was advertised as working with smartthings. Of course I was a bit irate when I pull it out and it doesn't work with 95% of my devices.  

      Reply Like
    • John Brackney I didn't but from a high street store or online retailer so my expectations were different. For you I'm sure a refund is an easier option than litigation. 

      Reply Like
    • John Brackney John Brackney I didn't buy mine from a high street store or online retailer so my expectations were different. For you, I'm sure a refund is an easier option than litigation. 

      Reply Like
  • John Brackney Bill Simmons We are sorry that it's taking us more time than expected to be able to develop the integration with Smartthings hub. We have worked a lot on the past few months on getting the current experience better, fixing the battery life and several bugs that were annoying for current users of Smart Remote. We'll continue doing that and will add more integrations in the coming months, Smartthings is still on our roadmap. Also, our team has been working on the SDK too and we hope to release it as a beta version soon.

    Reply Like 1
    • Anne-Sophie F. Hi, can you please specify when we can expect an integration with Smartthings? The device has been marketed as a remote for all those smart devices at home. So We would like to see integrations with platforms which are responsible for the home automation within our houses. At this moment the device makes no sense without decent integrations. If we need our smartphone for 90% of the actions we want to trigger... It is irrelevant to have a Sevenhugs remote to trigger 10% of the remaining actions.

      Thank you in advance for your reply!

      Reply Like
    • Jens Van Hoof 

      Jens Van Hoof we are currently discussing with Samsung to get a validation to implement this integration. We'll make sure to update you as soon as we have more information from them.

      Reply Like 2
    • Anne-Sophie F. any idea if we have an updated timeline? If so, can you update the listing as well..

      Reply Like 1
  • I'm currently using 3 Logitech harmony systems within the apartment to control over 300 devices. All the home automation runs through the Samsung Smartthings. I really would love an alternative to play around with to the Logitech system. Please add Smartthings and ill be picking up your system the next day.

    Reply Like 2
  • Is there ANY movement on smart things integration?  90 % of my gear is smart things and I am extremely disappointed that this doesnt work.  It's now September 2019 and there is still no integration.  I just bought  this from Best Buy three days ago and I am taking it back, I will be going back to Logitech.  This was billed as "all that" but I will do better with my broken harmony than this.  Waiting on you people could be likened to watching paint dry.

    Reply Like
    • Kevin Smith  yes, return it. Don't look back. They haven't even updated their website.  It still says smarthings coming early 2019 😂🤣😂 

      Reply Like
    • Kevin Smith I signed up for their beta and they haven't even contacted me. They don't care about this integration and honestly I'm thinking of selling the remote. 

       

      It would be great if this was included, but I can't sell this to my customers for their smart homes without the integration. Very sad

      Reply Like
  • I’m giving up on this product. It seemed like it could have been great, was even an original backer on Kickstarter. But now after the countless promised integrations promised at launch that are still missing years later along with continued lies on expectations of those integrations, i’m moving on.

    For many of us, the only integration we wanted and/or needed to make this product useful was SmartThings. Your continued lack of support here makes your product useless.

     

    To all those still supporting this product, I hope it works out for you, I really do. To Sevenhugs themselves, I wish you the best of luck. If you feel you can continue to run a successful business this way, then by all means, keep on making money by sending out those lies and broken promises to your customers. I’m sure it will do wonders for you.

    Reply Like 3
  • Doug Hill Daniel Anner Kevin Smith George V we are sorry but still can't communicate a date with you for this integration. We share your frustration about this, these integrations some times take more time than expected. We hope to be able to share some news about it sooner than later.

    Reply Like
    • Anne-Sophie F. so what's the status, instead of saying yeah we are trying, and not delivering any word. Give us status updates. 

       

      Why haven't you reached out to me to test integrations/help develop one. I've expressed interest and even bought the remote in hopes that you would give me access so I could make this happen. Empty promises are just that, empty. 

      Reply Like
    • Daniel Anner We are in discussion with Samsung. For now you could only launch Smart Remote Scenes via your Smarttings but their API would not allow us to control Smartthings via Smart Remote. We are still willing to deliver this integration and are trying to find solutions for that. In the meantime, we have also worked on new features such as IFTTT Webhooks and HTTP requests and we are currently testing whether this could help control with Smartthings or not.

      Reply Like
      • George V
      • George_V
      • 7 days ago
      • Reported - view

      Anne-Sophie F. just a comment on your last message.


      Please do not use a third party like ifttt for Smartthings control. The delay is way to high to control a smart home.

      Remote systems have been integrated into Smartthings in the past. For example the Logitech pop system or even the actiontiles webapp. They both have full access the the system through there own smartapp integration. I'm sure you could do the same thing if you really want to get this feature out there. If you do I'm seriously willing to order 3 of your systems the same day.

      Reply Like
    • Anne-Sophie F.  I have had zero issues with IFTTT, there is a delay occasionally.  Which in my case that delay has been less than a second.  I would be perfectly happy with IFTTT integration.  I would at least be able to use my remote. 

      Reply Like 1
    • Anne-Sophie F. I wasn't aware of any IFTTT Integrations with the Seven Hugs remote. Could you point me to some more info?

       

      IFTTT in my experience, is not much use for any real time interactions where any delays longer than fractions of a second would surely make a positive user experience impossible. 

      Reply Like
    • Bill Simmons This integration is not available yet but we are currently beta testing it. It will be an IFTTT Webhook integration. I will make sure to let you know here as soon as we release it.

      Reply Like 1
    • Anne-Sophie F. Thank you. 👍😁👍

      Reply Like
  • There is a SmartThings community app called Alexa Helper https://thingsthataresmart.wiki/index.php?title=Alexa_Helper. It contains a feature called Cloud Interface which essentially gives you control of devices via simple HTTP GET calls. I use it to control SmartThings devices on multiple SmartThings hubs via one Smarthings Alexa integration. It could be used similarly for SmartRemote without full native integration.  Essentially if you would give us an SDK, we could integrate with SmartThings community app to community app. Perhaps not as clean and native as we'd all like, but it allows you to provide something that could deliver on an integration promised years ago. 

    Reply Like
    • Scott Alexander thanks a lot for sharing this. We are currently beta testing our SDK, would you be interested in beta testing it? If yes, please fill this form here and we'll follow up.

      Reply Like
    • Anne-Sophie F. your form asks if I'm willing to sign a license agreement without showing me the agreement and my answer of maybe isn't an option. Is there a way to see the agreement before telling you I'm willing to sign it? 

      Reply Like
    • Scott Alexander if you answer yes to this and you are selected to be part of the beta tester, you will receive both NDA and license agreement to sign. At this moment you can choose not to sign it if you do not agree with the terms.

      Reply Like
Vote175 Follow
  • Status Stay Tuned
  • 175 Votes
  • 9 hrs agoLast active
  • 56Replies
  • 1604Views
  • 45 Following

Still have questions?

Send us an email and we'll help out. Contact us