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Screen burnin??

Hi anyone experience screen burn in on your remote? Just started using it for a week and already seeing screen burnin issue.   

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  • Hi Simon Tam   , try to contact support directly to exchange your remote. This default is abnormal. 

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  • I've the same issue on my remote. Simon Tam Did you get yours replaced? 

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      • Simon Tam
      • Simon_Tam
      • 3 mths ago
      • Reported - view

      Wout Martens 

      Support responded With the following...

      You probably display the same control for a long time. If you leave the Smart Remote on the charging base or even leave it on sleep mode (don't touch for more than 1min), the mark will disappear from the screen. It's not really a screen burn, more like a temporary mark if you leave the same image displayed on a TFT screen

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      • Bolu OSevenhugs
      • Customer Care
      • Moboluwaji_Okupe
      • 3 mths ago
      • Reported - view

      Simon Tam Hi Simon, can you confirm that the burn has dissapeared?

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      • Simon Tam
      • Simon_Tam
      • 3 mths ago
      • Reported - view

      Bolu O no I followed support and stop having anything display there and there is now still a bright patch in that same area that is not going away.  

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  • 3 mths agoLast active
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