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Hi Michael Allen thanks a lot for asking this! Smart Remote is integrated with your Xfinity set-top box only via Infrared whereas your Xfinity remote may be wireless. This is why you need to be in the line of sight with your set-top box when using Smart Remote.
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Are there plans to update this so it works the way the remote works with a Roku box? Using that I don't need to point my remote at the Roku. What's the difference?
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Michael Allen Wi-Fi integration with Xfinity box is not planned yet but we can definitely add it on our roadmap.
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I would have chosen to go with a Logitech remote had I know the Sevenhugs remote would not work as good or better than the supplied Xfinity remote. What a pain that I can control my Xfinity from two rooms away but have to aim directly at the Xfinity box from within feet for this to simply change channels!
I would like to say I love this remote however I'm leaning in the opposite direction!
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Richard Thank you for your feedback, we will make sure to take it into account for future improvements and development of Smart Remote.
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