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Xfinity Support

Why do we need to point the remote at the set top box? My xfinity remote works wirelessly without needing to do this...

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  • Hi Michael Allen thanks a lot for asking this! Smart Remote is integrated with your Xfinity set-top box only via Infrared whereas your Xfinity remote may be wireless. This is why you need to be in the line of sight with your set-top box when using Smart Remote.

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  • Are there plans to update this so it works the way the remote works with a Roku box? Using that I don't need to point my remote at the Roku. What's the difference? 

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    • Michael Allen Wi-Fi integration with Xfinity box is not planned yet but we can definitely add it on our roadmap.

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