Xfinity Support

Why do we need to point the remote at the set top box? My xfinity remote works wirelessly without needing to do this...

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  • Hi Michael Allen thanks a lot for asking this! Smart Remote is integrated with your Xfinity set-top box only via Infrared whereas your Xfinity remote may be wireless. This is why you need to be in the line of sight with your set-top box when using Smart Remote.

  • Are there plans to update this so it works the way the remote works with a Roku box? Using that I don't need to point my remote at the Roku. What's the difference? 

    • Michael Allen Wi-Fi integration with Xfinity box is not planned yet but we can definitely add it on our roadmap.

  • I would have chosen to go with a Logitech remote had I know the Sevenhugs remote would not work as good or better than the supplied Xfinity remote. What a pain that I can control my Xfinity from two rooms away but have to aim directly at the Xfinity box from within feet for this to simply change channels!


    I would like to say I love this remote however I'm leaning in the opposite direction!

      • Bolu OSevenhugs
      • Customer Care
      • Moboluwaji_Okupe
      • 10 mths ago
      • Reported - view

      Richard Thank you for your feedback, we will make sure to take it into account for future improvements and development of Smart Remote.

  • Hi, any update on the issue connecting to the Comcast cable box? It it remains line of site, it’s a deal breaking for me.  
    Rich K

    • Rich Kulpinski For now Comcast cable box is only compatible via infrared so it remains line of sight.

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