Remote not found. Constantly.

It is impossible to use the remote I've just got. The app always says Smart remote not found. It is visible only in 1 case of 10. Impossible to change settings from the app, impossible to switch Hue lights from the remote.

Network is the same. Tried to disconnect and reconnect. Router Netgear RAX 120.

Total disappointment.

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  • Hi Oleksiy Yudin have you tried these troubleshooting steps? Did it help? If not, could you please reach out to us via email with the Serial Number of your Smart Remote?

    • Anne-Sophie F. I did much simpler. I just made remote IP as DMZ in my router. Seems to be ok so far.

    • Oleksiy Yudin that's great news, thanks a lot for sharing this, please keep us updated!

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