How do I fix a button that doesn’t work?

The back or previous button isn’t working on 1 device how do I correct this issue?

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  • Hi Chip Begnaud sure, you can fix these buttons via IR learning, here is how to do so.

    • Anne-Sophie F. 

    • Anne-Sophie F. I took a look at it guess I should’ve specified it’s a Bluetooth remote. (Original remote)

    • Anne-Sophie F. android box and it’s the only button that seems to not work. 

    • Chip Begnaud do you confirm that you have added your Android Box via BLE on Smart Remote App? We are now integrated with Android TV so you should be able to find among BLE/Wi-Fi devices on Smart Remote App.

    • Anne-Sophie F. yes confirmed I found a spot in the app where I could change buttons or customize. There was another back button setting which I changed to and that worked. Thanks for the response. 

    • Chip Begnaud that's great news, thanks a lot for letting us know!

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