Not contol of HBO Max on Apple TV 4k

Everything eles seems to work. However, now the HBO Now updated to HBO Max I have no remote control over that app. Is this an app issue or remote issue?

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  • Hi Michael Vickery thanks a lot for sharing this here. Would you mind reaching out to us via email with a video of this as well as the Serial Number of your Smart Remote? 

  • It’s the same type of deal that’s going on with YouTube and YouTube TV.

    • Andrew Gordon It looks like Apple Tv's latest software update introduced a bug on Youtube App.

      I would recommend adding your Apple TV as an IR device (category Set-Top boxes & media streamers, brand Apple, Model AppleTV4 for example) to avoid this issue.

      We have contacted Apple on this and are waiting for their answer for when they will be able to fix this issue since it is on their side. 

  • Our remote currently does not work with certain streaming companies. YouTube Tv, HBO Max just a few, we are currently working on a fix for this. This has to do with their Service as a vendor and less to do with our remote, unfortunately.

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