The error message "Oops something went wrong" on your Smart Remote App when app is "loading your experience" could happen in the following cases:

• You are trying to set up your Smart Remote with Smart Remote app
• You are trying to add a new Smart Remote to your configuration

In these cases:

1. Make sure Smart Remote is still connected to your Wi-Fi network and it's the same network as your mobile phone
2. Press “Retry”

If the problem persists please:

1. Try to hardware reset your Smart Remote
2. Make sure you are using the latest software and mobile app versions by checking our latest release note here .

Related articles

• Set up Smart Remote
• Turn on/off Smart Remote