Getting an error or being stuck when downloading the latest software of Smart Remote could be caused by different issues. In that case please make sure your Smart Remote is still connected to your Wi-Fi network.

If you still have issues downloading the software please try to:

1. Get closer to your router
2. Reset your Wi-Fi settings
3. Try several times to turn off and back on your Smart Remote
4. Try to reboot your router

Notes:

• If you get an error 210, please contact us at support@sevenhugs.com so we can help.
• If you get an error 5XX, we recommend that you check your Wi-Fi connection and try again later.
• If you get an error 211 and neither turning off and back on several times Smart Remote nor trying later during the day help, please contact us at support@sevenhugs.com so we can help.

Related articles

• Change/Reset Smart Remote Wi-Fi
• Turn on/off Smart Remote