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Error downloading latest software

Getting an error or being stuck when downloading the latest software of Smart Remote could be caused by different issues. In that case please make sure your Smart Remote is still connected to your Wi-Fi network.

If you still have issues downloading the software please try to:

Notes:

  • If you get an error 210, please contact us at support@sevenhugs.com so we can help.
  • If you get an error 5XX, we recommend that you check your Wi-Fi connection and try again later.
  • If you get an error 206 and neither turning off and back on several times Smart Remote nor trying later during the day help, please contact us at support@sevenhugs.com so we can help.

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