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Calibrate everyday

Everyday when i want to use the remote i have to make the 8 figure and then i have to point at the 3 sensors.

why do i have to do that everyday?

Is it because the battery is empty everyday and it rebooted?

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  • Hi Ed, 

    Thanks for sharing this. Is your Charging Base placed next to a speaker or any other device?

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      • Ed van Dam
      • Ed_van_Dam
      • 6 mths ago
      • Reported - view

      Sevenhugs it’s placed before my tv. I only have to do it when the battery died and the remote started again. When i put the remote on the base on time then i don’t have to calibrate.

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      • Sevenhugs
      • Sevenhugs
      • 5 mths ago
      • Reported - view

      Ed van Dam have you tried our latest software update ? This shouldn't happen anymore with this update.

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      • Ed van Dam
      • Ed_van_Dam
      • 4 mths ago
      • Reported - view

      Sevenhugs Updated the remote and to bad it's still happening

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    • Ed van Dam which software version are you currently using?

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  • Sw version 0.66.12-19.5.4-ae

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  • I have the exact same issue. Just set mine up yesterday and with battery life so poor it’s done this twice. I’ve turned off Point Mode for now. 

    Running v0.66.12-19.5.4-ae 

    Thanks, Shane. 

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    • Shane Lord  Ed van Dam thanks for your feedback. So what should happen with the latest version of Smart Remote is that you need to redo the calibration of your Smart Remote and the alignment as soon as your Smart Remote turns on. You shouldn't have to to relocate all your devices after this. Is this what you are encountering? If yes, we understand that it is still pretty frustrating to have to re-align Smart Remote with your Room Sensors each time. Our team is investigating whether we could avoid that or not. 

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    • Anne-Sophie F. Like the battery issue, I'm not sure how a product could go out the door with this.  I'm throwing mine out unless someone wants spare parts.

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    • dan koralek I wanted to share with you that we are about to release a new version of the software with a great improvement on the battery. This way you won't have to recharge Smart Remote every day neither re-align with Room Sensors. You could also choose to use Smart Remote without Room Sensors and Point Mode.

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