Device & Service Requests

68

LG Smart TVs — Wi-Fi control

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  • To use mouse remote.
    If it is possible to use the Smart Remote's gyroscope to move mouse it's even better.

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  • This is taking to long, my remote is useless without magic remote function. It does everything for my LG Oled

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  • I request this also

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  • It does not replace the tv remote without the on-screen pointer functionality.

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    • David Katzman 

      yep, this is taking way to long🤷🏻♂️

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    • Bruce De Swaan The Enter/OK button doesn’t even work yet for my LG. That supposedly is a high priority fix according to customer service. The on screen pointer is not even in the queue yet, we have to get enough up votes here to get them started on it from what I understand. 

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    • David Katzman i know, but you can put manualy your tv code in it. Like: 55e6v and then it does work. But the pointer is the big set back in all this. Sevenhugs is letting us down big time

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    • Bruce De Swaan I agree with you...but where do I manually enter the code? My Lg TV also kept trying to recognize (and failing) the sevenhugs as a "Magic Remote"

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    • David Katzman select tv infrared install, LG enter that. And you can see the text in the picture ‘enter manual’

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    • Bruce De Swaan I'm 95% sure that's how I did enter it... And the enter/OK Button still doesn't work. I have an OLED55B6P model. Customer support said it's a high priority fix they are working on. Should I remove and try to re-add it?

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      • Bolu OSevenhugs
      • Customer Care
      • Moboluwaji_Okupe
      • 3 mths ago
      • 1
      • Reported - view

      David Katzman Hi David, for your specific model perhaps the method from Bruce may not work, however with regards to pointer, this is indeed a high priority fix for our team and we hope to implement this very shortly in one our future updates, thank you for your patience.

      Reply Like 1
    • Bolu O Hi Bolu. By switching my sevenhugs to select a different LG TV than the actual OLED55B6P model that I have, I WAS able to get the OK/ENTER button to work. So thank you for that suggestion. Can you update us on progress toward getting the on-screen pointer to work? It's a very very useful capability and without it, this remote is not as easy to use as the original remote. Thank you!

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  • +1

    LG magic remote is faster than use Control button. 

    Like flying mouse in Android tv shield device too. 

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  • Netflix, Amazon and home menu doesnt exists. 

    And ir learning doesnt works with magic remote. 

    I try to use my harmony ultimate but same thing ir learning doesnt works. 

    How can we add Netflix cmd. 

    This button exist since a long time in oled lg tv. 

    I have a 65c8v and manually the tv is not find... 

    Help ? Idea ? 

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    • Breugnot Ludovic 

       

      Find a solution... 

      Use Logitech harmony ultimate, use only remote function (no hub) 

      And ir learning is ok. 

      But if we need a Logitech to add function... 

      Same things for home and all commands missing. 

      Strange manipulation but it's works... 

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    • Breugnot Ludovic Can you share the exact model of your LG TV so we make sure we add these buttons on the interface?

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    • Anne-Sophie F. Per my comments above, I have the OLED55B6P but it wouldn't recognize the OK button until I changed the setting to a more basic model. The most important function we don't have is that on-screen pointer. And as I was saying above, when it was set to the correct model, OLED55B6P, the LG TV kept trying to "Find a Magic Remote" and failing to recognize the sevenhugs remote. Apparently by switching to a more basic model TV, it not longer tried to identify the sevenhugs as a "Magic Remote." 

       

      Whatever updates you are making...that onscreen pointer is what would make this sevenhugs to me fully live up to a universal remote. Right now, it's slower to use than the standard remote because it doesn't have the pointer function so I have to use the up and down arrows to navigate through menus.

       

      Thanks for your consideration of this. 

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    • David Katzman thanks for getting back to me and sharing these details. We are currently investigating a way to add a trackpad to all TV interfaces, would that help to replace the pointer feature?

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    • Anne-Sophie F. So, instead of pointing the remote at the screen to move the pointer, you drag your finger on the trackpad to move the pointer? If it was responsive and moved easily, with enough control that it is neither too slow nor too fast to control, then I think that would be a great solution.

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    • David Katzman thanks for your quick feedback. Yes the goal would be to have it as responsive as an Apple TV trackpad. Our team is investigating this possibility.

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    • Anne-Sophie F. 

      Yes I think émulation of a track pad is the best way to implant this function. 

      I dont think the gyroscopique action of the smart remote is enough précision to do like magic remote. 

      Bye the way to the next évolution a capteur like the wii in top of the tv 'll be interesting to flying mouse function... 

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    • Breugnot Ludovic Hi , could you please explain a little more what you mean by your suggestion ? Thanks

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    • Bolu O 

      Hi

      The lg oled with magic remote is like a wimote or a fly mouse wich use gyroscopique function. 

      The wii use a capteur in front of the tv to see wiimote. 

      So my réflexion is about the possibility of SmartRemote to use his gyroscope with the 3 sensor to be use like a flymouse ? 

      The point mode seem miss précision to locate the remote with high précision in the space. 

      So I'm not sûre flymouse is possible to implant. 

      The magic remote of lg is very hight précision. 

      But maybe the smartremote is able to be as good as the magic remote. 

      Have you seen lg webos with the remote in action ? 

      Am I clear in my explaination ? My english is not as good as I want... 

      Cordialy Ludovic 

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  • Hi

    So

    I'ts the oled65c8pla exactly 

    But same as oled 55c8pla 

    The button of the remote 

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  • I forgot the pic.. 

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  • I forgot to note the missing command... 

    Netflix 

    Amazon

    Magic zoom 

    Focus (long press magic zoom) 

    And specialy.... Fly mouse but I think it's difficult to implant.. 

    Thanks for your works 

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    • Breugnot Ludovic Thanks for sharing! I'll make sure to share this with our team so they can fix it.

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