I purchased a Smart Remote X controller today, but I haven't been able to connect my verizon fios model: IPC4100. Is this device compatible with my remote?
Hi Omar, that model should indeed be compatible with Smart Remote. Please send us a support request at support.sevenhugs.com and an agent will be happy to troubleshoot this for you.
Yesterday I spoke to Anne-Sophie F and she told me that my model was NOT in your database, but that your team is looking into it. Can you please confirm whether this is true or not?