Suport for Verizon Fios Step Top Box

I purchased a Smart Remote X controller today, but I haven't been able to connect my verizon fios model: IPC4100. Is this device compatible with my remote?

Cable & Satellite Boxes

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- Bolu OSevenhugs
- Customer Care
- Moboluwaji_Okupe
- 3 wk ago
- Check Device Compatibility
- Reported - view
Hi Omar, that model should indeed be compatible with Smart Remote. Please send us a support request at support.sevenhugs.com and an agent will be happy to troubleshoot this for you.

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- Omar Merchant
- Omar_Merchant
- 3 wk ago
- Check Device Compatibility
- Reported - view
Good morning Bolu,

Yesterday I spoke to Anne-Sophie F and she told me that my model was NOT in your database, but that your team is looking into it. Can you please confirm whether this is true or not?

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- Bolu OSevenhugs
  
  Customer Care
  
  Moboluwaji_Okupe
  
  2 wk ago
  
  Reported - view
  Omar Merchant Hi Omar, I can indeed confirm that we are definitely looking into this for you, we will be back in touch with you very shortly.
  
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