Suport for Verizon Fios Step Top Box

I purchased a Smart Remote X controller today, but I haven't been able to connect my  verizon fios model: IPC4100.  Is this device compatible with my remote?

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  • Hi Omar, that model should indeed be compatible with Smart Remote. Please send us a support request at support.sevenhugs.com and an agent will be happy to troubleshoot this for you.

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  • Good morning Bolu, 

    Yesterday I spoke to Anne-Sophie F and she told me that my model was NOT in your database, but that your team is looking into it. Can you please confirm whether this is true or not? 

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    • Omar Merchant Hi Omar, I can indeed confirm that we are definitely looking into this for you, we will be back in touch with you very shortly.

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