I purchased a Smart Remote X controller today, but I haven't been able to connect my verizon fios model: IPC4100. Is this device compatible with my remote?
Hi Omar, that model should indeed be compatible with Smart Remote. Please send us a support request at support.sevenhugs.com and an agent will be happy to troubleshoot this for you.
Good morning Bolu,
Yesterday I spoke to Anne-Sophie F and she told me that my model was NOT in your database, but that your team is looking into it. Can you please confirm whether this is true or not?
Omar Merchant Hi Omar, I can indeed confirm that we are definitely looking into this for you, we will be back in touch with you very shortly.