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Smart Remote app can not find Smart Remote

In the event that your Smart Remote App is unable to find your Smart Remote please follow the steps below.  

To start, please make sure:

  • Your Smart Remote is awake
  • Smart Remote is connected to the same Wi-Fi network as your mobile (you may try to turn off and back on your Wi-Fi on your Mobile Phone first and try again before following the steps below)
  • Your Wi-Fi connection is working
  • Airtime Fairness or Wi-Fi Multi-Media (WMM) (also called QOS or Optimize AMPDU) are disabled or OFF in your router's advanced settings. Some routers like the ones from Asus, Netgear, Cisco, Ubiquiti, and others have this Airtime Fairness feature that boosts the overall network performance by sacrificing a little bit of network time on your slowest devices. This can cause issues with the connection between Smart Remote and Smart Remote App. 
  • “Access Control” is deactivated on your router so it doesn't block all new device from connecting
  • If you are using a Guest Network for your IoT devices, make sure to configure your access point with the option  "Allow Guests to see each other" and be sure MobilePhone is connected to Guest Network too.
  • If you have a really specific setup, please make sure the following ports are not blocked for Smart Remote to connect to it:
    • 8883: MQTT
    • 443: HTTPS
    • 123: NTP

If the problem persists please try to turn off and back on your Smart Remote.

If the changes above don't help, please follow the steps below: 

  1. In this case, you need to erase all of your Smart Remote configurations (please do not do so if you have deleted your Smart Remote App before)
  2. You can then attempt to pair your Smart Remote with the Smart Remote app again.
  3. No worries, you will then be able to push your App configuration to your Smart Remote by following these steps .

If this issue persists please reach out to us using the pop up at the bottom of this page and add the Serial Number of your Smart Remote.

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