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"Error 550" during software update

When updating Smart Remote to the latest firmware you may encounter the error code "error 550". In that case, please try the steps below:

  • Turn off and back on Smart Remote and try again (you may need to try this up to 5 times)
  • If this does not help, connect your Smart Remote to a hotspot created with your phone and try again

If Smart Remote still can not update, please reach out to us at support@sevenhugs.com with the Serial Number of your Smart Remote.

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