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Scene input issue

I created a few scenes however the input does not switch.  My remote has an input button then you need to find the proper input.  IE.. HDMI 1 , etc.  when I try to read the code from the tv remote to the 7 hugs remote, it only reads me pressing the input button, it does not get the correct input, IE.. HDMI 1.  How can I resolve this issue?  If I cannot switch inputs with scene selection, I just wasted $300 on a remote.  Please advise.  thanks.

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  • Hi Keith Mitnick thanks a lot for sharing this issue. Could you please share the brand and model number of your device? 

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  • Model is JVC EM65FTR

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    • Keith Mitnick Do you confirm that you have added your TV by entering its model number in App? If so, do you confirm that none of the Input 1 and Input 7 work for your HDMI 1 input on your individual device?

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    • Anne-Sophie F. 

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    • Keith Mitnick yes. I confirm.  It’s not working 

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  • I only see input 1, input 7, and PC.  I’m trying to add the others but it’s not working 

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    • Keith Mitnick Keith Mitnick 

       

      Input 1 and 7 have nothing to do with HDMI.  this is very frustrating.

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    • Keith Mitnick thanks a lot we have shared this with our database team so they can look at it. We'll get back to you as soon as we have news on this.

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