Scene input issue

I created a few scenes however the input does not switch.  My remote has an input button then you need to find the proper input.  IE.. HDMI 1 , etc.  when I try to read the code from the tv remote to the 7 hugs remote, it only reads me pressing the input button, it does not get the correct input, IE.. HDMI 1.  How can I resolve this issue?  If I cannot switch inputs with scene selection, I just wasted $300 on a remote.  Please advise.  thanks.

8replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi Keith Mitnick thanks a lot for sharing this issue. Could you please share the brand and model number of your device? 

    Reply Like
  • Model is JVC EM65FTR

    Reply Like
    • Keith Mitnick Do you confirm that you have added your TV by entering its model number in App? If so, do you confirm that none of the Input 1 and Input 7 work for your HDMI 1 input on your individual device?

      Reply Like
    • Anne-Sophie F. 

      Reply Like
    • Keith Mitnick yes. I confirm.  It’s not working 

      Reply Like
  • I only see input 1, input 7, and PC.  I’m trying to add the others but it’s not working 

    Reply Like
    • Keith Mitnick Keith Mitnick 


      Input 1 and 7 have nothing to do with HDMI.  this is very frustrating.

      Reply Like
    • Keith Mitnick thanks a lot we have shared this with our database team so they can look at it. We'll get back to you as soon as we have news on this.

      Reply Like
Like Follow
  • 2 mths agoLast active
  • 8Replies
  • 49Views
  • 3 Following

Still have questions?

Send us an email and we'll help out. Contact us