Bouygues Telecom set-top box device cannot be added
Hello, i am trying to add a set-top box device via the app. i select the infrared devices category, then the set top boxes category, then i confirm location is France, then i search for Bouygues Telecom, which i find, then i press the continue on Smart Remote button and...
"Uh oh! an error occured while searching our database. get support on our app or webiste. code 0"
and then nothing else
Hello Anne-Sophie F. , i die try via the model number, which is a Sagemcom RTI422-320 BYT 253468912-B01. And i find a similar model in the database but not quite.
It however ALMOST works, meaning that the IR communication works with the set-top box when remote is 50cm away - if more, then remote does not work anymore (direct line of sight, no obstacles whatsoever). FYI, the IR function of the smartremote works well with my LG TV when i stand about 3 meters away.
Can you help ?Reply
Hi, I tried all serial numbers but none are recognized.
It would be nice to be able to browse the database for Bouygues Telecom set top boxes rather than having to type the exact match.
Also, there is a new error message on my phone when I try to search with the Smart Remote:
Mobile App API version is not compatible
Code : 0Reply