AV Scene Changes
When changing from one A/V Scene to another which requires and input change on the TV, (Direct TV cable box <> Apple TV) and a power toggle of the intended device to be attached to the TV.
- There doest seen to be any attempt to adjust the TV inputs to the appropriate HDMI inputs for that new device whether it's the Cable box or Apple TV.
- The remote turns off the TV that's already powered on instead of acknowledging that the last A/V scene already turned on the TV
TV: Emerson LC320EM2
Cable Box: Direct TV C41W100
Apple TV: 4K
Hi Mark Martino thanks for this feedback, A/V Scene should works as you describe. We think that your issue may be linked to the HDMI CEC when you turn off the cable box it automatically shut down your TV, then the Apple TV turns it on.
Could you please deactivate the HDMI CEC/Control of your Cable box or TV and retry to switch between your two A/V Scene?
Let us know if this information was helpful.Reply
Thanks for the reply.
- HDMI CEC on the TV was already off.
- When I use the individual remote for the Apple TV to turn "on" the Apple TV connected to the TV, it does NOT effect the power of the TV.
- When I use the Remote for the Direct TV box (w/o being configured to control the TV) to turn "on" the cable box, it does NOT effect the TV power.
- You neglected address the TV input issue i outlined in your response. was this an oversight?
Is there anyone out there having this issue too?Reply
Thanks for sharing this feedback. We understand that this can be frustrating for you, especially for such recurrent commands when trying to switch from one AV Scene to the other.
1. Would you please verify that your AV Scene settings are set correctly? See this article (Part II) https://support.sevenhugs.com/t/x124kl/create-an-av-scene
• If your settings are correctly configured, you should be able to change to the correct input when turning on this AV Scene.
• I confirm that Smart Remote is already doing the delta in-between two AV Scenes so that should resolve your issue. However, if you still encounter this issue, try to re-create your AV Scene from scratch and make sure all correct devices are selected and adjusted in the AV Scene creation
2. Would you please verify that both AV Scene shares the same device as a display source? If so, Smart Remote should not turn off your TV.
• Your TV IR receiver may partially receive the commands from Smart Remote. Please make sure all of your IR receivers are in clear line of sight with Smart Remote.
• Another way to help you with this particular issue is to “repair” your AV Scene. Once launched, your AV Scene control will be displayed on your Smart Remote, you can swipe right on the AV Scene UI to reveal the “repair” screen, which allows you to send again an IR command which has not been received correctly.
Hope this complementary piece of information will help you with your issue.
Please, keep us posted!Reply