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Remote is frozen

I tried to setup my new remote but the screen is frozen

HELP

My order number is 10589191

   
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  • Hi  David Zemsky ,
    Thanks for reaching out. FYI, I moved the topic to the right section. 
    Have you tried resetting your Smart Remote? You can do it by following these steps
    If it still doesn't work, you should perform a factory reset by following these steps .
    Let us know if it's helpful and how it goes 

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