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Cannot add Xbox One X to remote

When trying to add my Xbox One X to the remote through the app(Infrared Devices -> Game Consoles -> North America -> Xbox or Microsoft, it asked me for the Xbox model number: 1787,but cannot find it. Furthermore, clicking on see all brands gives me a blank screen. WTF is going on?

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  • Bryan Helrigel Thanks a lot for sharing this here, we have identified the issue and should have a fix for this beginning of next week. We'll get back to you as soon as the fix is live. 
     

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    • Bryan Helrigel Thanks a lot for your patience. I wanted to let you know that you should now be able to add IR devices via the model number on Smart Remote App. Please let us know if you are still encountering any issues. 

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  • 3 mths agoLast active
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