Perform a factory reset of your Smart Remote
You will have to reset your Smart Remote back to Factory Firmware only in the case you need to force an update of Smart Remote’s firmware or a hardware reset has not solved your issue.
Make sure your Charging Base is plug through the power supply.
Do not plug Smart Remote on Charging Base for now.
Turn OFF the Smart Remote (push with a small pointed object on the back of Smart Remote).
On your charging base, start to press the button behind the USB-C plug. Don't release it, plug then the Smart Remote on the charging Base, and wait until "installing" screen appears (should take around 10 seconds)
- Installing will take about 2 to 3 minutes. Please make sure not to unplug Smart Remote during this process
After doing a factory reset you will have to:
- Set up Smart Remote
- If you want to recover the configuration you had set up on your Smart Remote you can do it by recovering your configuration from your Smart Remote App