0

Menu Button Non Operational

I am using Apple TV with a Samsung TV and a Magnavox surround sound.  The menu button on my Sevenhugs remote no longer responds.  I've try all I know. 

8replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi Van Ducote thanks for sharing this here. On your using Youtube App? Is the menu button working on other Apps on your Apple TV? Also, has your Apple TV's software been recently updated?

    Like
  • Hello

    I have the exact same problem. Apple TV (BLE connection) has been working for a long time, but suddenly stopped working.

    Apple TV version: tvOS 13.4 (17L256)

    Smartremote version: v0.75.16-19.6.3-ae

    All of the buttons are working except the "Menu" button :-(

    Like
    • Rasmus  It looks like their latest software update introduced a bug on Youtube App. Could you please try to unplug and replug your Apple TV and let us know if that helps? 

      If not, I would recommend adding your Apple TV as an IR device (category Set-Top boxes & media streamers, brand Apple, Model AppleTV4 for example) to avoid this issue. We have contacted Apple on this and are waiting for their answer for when they will be able to fix this issue since it is on their side. 

      Like
    • Anne-Sophie F. Hi again

      Just tried rebooting my Apple TV. I believe that this is a problem with the apps. I have just done a couple of tests in different apps - and some work as intended while others don’t.

      Netflix works perfect and the “Menu” button does what it is supposed to do. YouTube and another app seem to have problems with the “Menu” button.

       

      Let’s hope that Apple / the app developers will fix these issues soon☺️
       

      Thanks for your feedback.

      Like 1
    • Did some further testing. The original Apple TV remote and the “Remote” app on iOS works perfectly. So right now the problem seems to be with the Sevenhugs Remote!

      Like
    • Rasmus Lerche the Smart Remote is managed as a keyboard by the Apple TV. This issue appeared since the latest Apple TV's update and in the same for all third party devices managed as keyboards by Apple TV. We have reached out to Apple about this issue and hope this is going to be fixed soon. In the meantime, I would recommend trying to add your Apple TV as an infrared device on Smart Remote, that will remove this issue.

      Like
  • I’ve noticed the same problem with the youtube app on my AppleTV4. Buttons work fine with Netflix; just not with youtube app. However, looks like my Apple remote works with YouTube. 

    Like
    • Art Shotwell Yep.  Me also.  Same thing.

      Like
Like Follow
  • 1 mth agoLast active
  • 8Replies
  • 37Views
  • 4 Following

Still have questions?

Send us an email and we'll help out. Contact us