This is one of the most disappointing products I’ve kickstarted.

I.dont.use it. I haven’t even setup the sensors for motion tracking. What’s the point when the only device I have that works is my tv. I’m still waiting on that Wink Hub support that was originally supposed to be there. At this point I’ve pretty much lost all interest in the hardware. The only reason why I’m posting this is because I was cleaning under the couch and saw the remote covered in dust. It must have fallen off its stand and fell under and I had completely forgot it even existed. 

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  • Hi Robert Pelletier , Smart Remote currently supports a wide variety of devices (Bluetooth, Wifi and Infrared) and with the option to make use of IR learning to you can even add newer devices from scratch. Wink Hub is definitely still on our radar, we simply have to cater to the more popular integration requests so we work on this on a priority basis. 

    If you are struggling with certain aspects of using the Smart Remote please don't hesitate to contact support and we will be more than happy to help you with any walkthroughs or trouble shooting processes.

    Thanks again for your feedback.

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    • Bolu O the only thing I’m struggling with is the lack of support for different devices that it was advertised to work with. And I didn’t buy it for infrared learning. 

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  • I think you not using the device is a terrible reason to give it a poor review. Although I will say that I have been waiting until about a month ago to first use mine as well but now that I have full control of my custom devices wiI think you not using the device is a terrible reason to give it a poor review. Although I will say that I have been waiting until about a month ago to first use mine as well but now that I have full control of my custom devices with the IR learning working the remote is AMAZING. Try the IR learning to make your own custom screen if you already have a remote. I also have not setup the sensors yet but I highly recommend getting a device to use the remote to it's potential as I think it'll change your impression of it as it's changed mine for sure. Good luck! 

    Reply Like 1
    • Mark Vasquez you’re missing the point. I literally can’t use the device because the hardware they originally said it would support, still isn’t supported. When they started the Kickstarter they said it would work with Wink hubs and it doesn’t. The main reason why I invested in the remote is currently an absent feature. The only infrared device I have is my tv. Great. My remote works with one single thing in my home. 

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    • Robert Pelletier Hi Robert, rest assured all of the features that were advertised during our campaign will be supported without a doubt, some may just take some time as there are quite a lot of intricacies that go into integrating devices and features such as the ones mentioned and we also to prefer to make sure what we implement runs perfectly and without fail before we integrate it. We do ask for just some patience and you will not be dissapointed.

      Reply Like 1
  • You catch more flies with honey than vinegar. If you hate the product just sell it on eBay, they fetch more than your Kickstarter pledge in some instances.  I bought mine used on eBay. So far it doesn't list my Epson 5040UBe which is odd as it's been out three years. 

    I'm using the learning function to add all the features I want. I'll update on battery life after a few days. 

    Now that being said, this is a tiny start-up, not Microsoft. Some of the complaint's I see people are acting like sevenhugs killed their first born. Get a grip. They want to succeed, but I understand as I am a start-up CEO myself the gargantuan hurdles in front of me. So far the product is pretty cool. Let's see how they proceed in the next few months. 

    But not using the remote is just plain silly. Sell it. 

    Reply Like 4
  • Update, 


    Been using the remote for a week. Gotta say that this thing is fantastic. I can almost guarantee that most of the issues are user error based. There is a learning curve for sure, especially between the remote and the app. It's not 100% clear on the learning function. 

    Once you learn how to actually program custom buttons it's flipping amazing and addictive. 

    Sevenhugs please make the IR learning function a final priority, it's what has made this thing so good for me so far. 

    Reply Like 1
    • Wil Tosado you’re missing the point. It literally doesn’t support the devices it said it would. 

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      • Wil Tosado
      • Wil_Tosado
      • 8 days ago
      • Reported - view

      Robert Pelletier Hmmmmn, have you tried using the learning function?  I have some really old equipment as well as my new Epson, 4K blue ray player, Denon receiver *which wasn’t listed* as well as a 12 year old DVD 400 disk changer and they all work with this remote with the learning function.

      My point is, with a little effort you can literally make anything that uses IR to work with the remote.  If you’re speaking about home automation stuff I’m a little confused why you would buy the remote.  My entire home is automated, from front door locks, lights, HVAC, entertainment, multi-room audio and I use my Amazon echos for that.  Using a handheld remote for home automation is silly when you can simply just speak to Alexa.

      When I am headed down the stairs to the home theater I just say “Alexa, watch a movie”.  And all my lights are tuned, the receiver, BlueRay player, and projector all turn on.  Then I’m using the seven hugs remote to do the more granular adjustments to the receiver and the projector depending on what aspect ratio movie I’m watching.

      So not sure what you where expecting.  IMO, you’re using your home automation wrong.  Sorry man.

      Could you actually list what isn’t working?  Like I said, if it’s infrared I don’t see how it won’t work with the remote unless you don’t have the original remote.  If its a home automation device then I think you’re doing it wrong.  Alexa, Google Home are much better devices for that.

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    • Wil Tosado the devices I’m talking about aren’t infrared devices. They’re home automation hubs. God give me some credit. I know how these devices work. 

      And you’ve lost your mind if you think the current voice assistances out there are the way to automate your home. 

      Reply Like 1
      • Wil Tosado
      • Wil_Tosado
      • 8 days ago
      • Reported - view

      Robert Pelletier 

      I'm crazy then because Alexa literally opens my front door, arms my home security, starts my home theater, sets my lights, answers and makes calls, changes inputs on my TV, takes down and orders my shopping list, plays music in every room of my home, lets me know the traffic for my commute, hell the only thing she doesn't do is make me a sandwich. 

      So not sure how you're using your automated home but me thinks you should cryogenically freeze yourself and wake up in let's say 40 years. By then it may be up to snuff. :)

      For the granular details so far this little plastic and glass gadget has been very cool. I'm stress testing the battery. I'll update in a week or so with my findings. 

      Oh, and for the record the guy I bought this from on eBay told me he was selling this to me because he couldn't "figure it out". LOL

      Reply Like
    • Wil Tosado I have an echo. Yes Alexa is great but she doesn’t replace an automation hub where you can create robots and triggers and it supports multiple brands and devices. Even generic devices that just have zwave can be added to my hub. And from there I can control everything. Even create rules for all these devices to follow. For instance I can have a motion sensor in my hallway that when triggered can turn on a light at a specific time that I designate. The same device can also alert me to activity or just a passive trigger for other actions. I can create geo fences that activate different things depending on where I am. If I drive up to the house after a specific time of day, it can turn on lights, unlock doors, whatever I want. I can even set a scene so that if I’m away from home, my lights will turn themselves on and off to mimic there being someone in the house. There’s so much hubs can do as well as allow you to use multiple devices by multiple vendors. It doesn’t have to be certified to work with Alexa. Alexa is great as an addition to a hub, but is nothing compared to dedicated hub for all of your home automation devices. You’ve barely touched the surface. 

      And this remote was originally sold to be able to work with hubs and allow you to point at different devices and change their states. I didn’t buy it to just use with infrared devices. I bought to turn lights on and off, trigger outlets, control my home like it was billed to be able to do.

      And by the way, if you love Alexa and infrared devices so much you screwed up by buying this remote (which doesn’t support Alexa). You should have bought a Harmony hub and remote because it would have extended all your Alexa voice controls over to controlling all of your infrared devices. 

      Reply Like 1
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