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Error 542

I am still unable to connect to your backend servers for updates or device profile downloads. When checking for a software update I get Error 542 unable to connect. I am currently running v0.61.4-19.5.4-zz.

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  • Hi  Mark Scardina ,
    Thanks for your feedback.
    That's unfortunate you are not able to update your Smart Remote. I suggest you to reset your Smart Remote by following these steps .
    If that doesn't help, you should perform a factory reset of your Smart Remote
    Please let me know if this helps. 
    Thanks

    FYI, I'm moving your post to the appropriate section. 

    Reply Like
      • Ralf
      • Ralf
      • 1 mth ago
      • Reported - view

      Alex T 

      software update Isue 

      Server unreachable 

      get support on out App or website ( Error 207)

      Reply Like
      • Ralf
      • Ralf
      • 1 mth ago
      • Reported - view

      Ralf 

      I have still Error 207 for Server unreachable 

      Wlan is correct installed 

      i made an New restart an a new restart with the base

      Reply Like
    • Ralf could you please try to turn off and back on your Smart Remote several time and let me know if that helps. Otherwise please share your Serial Numver via email to support@sevenhugs.com

      Reply Like 1
      • Ralf
      • Ralf
      • 1 mth ago
      • Reported - view

      Anne-Sophie F. 

      it works! Thanks 

      Reply Like
    • Ralf that's great news, thanks a lot for letting us know!

      Reply Like
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