Missing Package or Device ID, Error Codes 401 & 402
In the case you are trying to edit a device a TV Scene via Smart Remote App and you get an error message mentioning a missing Package or Device ID, error codes: 401 or 402, please follow the instructions below:
- Try to refresh your Smart Remote App by scrolling down on your App Home
- Wait for the Smart Remote to communicate again with Smart Remote App
- Try again to edit your device or TV Scene.
If this doesn't help, please contact us.