Errors 401 & 402: "Missing Package or Device ID"
In the case you are trying to edit a device or a TV Scene via Smart Remote App and you get an error message mentioning a missing Package or Device ID, error codes: 401 or 402, please follow the instructions below:
- Try to refresh your Smart Remote App by scrolling down on your App Home
- Wait for the Smart Remote to communicate again with Smart Remote App
- Try again to edit your device or TV Scene.
If this doesn't help, please try the following steps:
- On the top left of your Smart Remote App Home screen click on the home icon
- Select "Edit"
- Select your Home
- Select "Remove"
- Re-start setup with Smart Remote App, you will be able to recover your configuration in App by selecting the Smart Remote linked to its home when Smart Remote is found