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Smart Remote cannot connect to my Wi-Fi network

If your Smart Remote cannot connect to your Wi-Fi network please make sure:

  • Your Wi-Fi connection is working well
  • You have entered the right password

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Setup Issues
"Oops something went wrong" when “loading your experience”
Smart Remote app can not find my Smart Remote
Smart Remote app keeps crashing
Error downloading latest software
Smart Remote cannot connect to my Wi-Fi network
Smart Remote cannot find my Wi-Fi network
Devices & services issues
Smart Remote can not control Xbox 360
Smart Remote can not control Apple TV
I can not control my Wi-Fi device anymore / device unreachable
Smart Remote App keeps disconnecting from Smart Remote when using Smart Remote App
Smart Remote does not find my Wi-Fi devices
"Error while downloading" when trying to add an IR device
Inputs are missing on my IR device interface
I can not find my IR device model in Smart Remote App
Control buttons for my IR device don't work or some controls are missing
Smart Remote does not find the right codes for my IR device
Home Scenes issues
AV Scenes issues
My AV Scene does not power on/off devices as expected
I can not find the right input when creating my AV Scene
Point Mode issues
None of my Room Sensors is blue blinking when starting calibration
Smart Remote cannot see my Charging Base
Smart Remote cannot see one, two or three of my Room Sensors
Known issues
"Uh-oh! Error Unknown code : 0"

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