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Discontinuation of Smart Remote, Smart Remote X and Smart Remote U.

We made the difficult decision to discontinue Smart Remote products on May 31st 2021. Sevenhugs is no longer selling and manufacturing Smart Remote products.

Smart Remote will continue functioning normally and we will continue to support our existing customers for a period of 12 months until June 1st 2022.

More information can be found on this FAQ

The Smart Remote Support Team

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  • As a recent purchaser, this is a particularly disturbing treatment of customers. We should have had decent advance warning. The least the company could do is refund customers who purchased within a best practices time frame. I bought a device-I didn't rent it for a short period of time.

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  • I saw clearly after your redemption. Now that it's done, out of respect for the community, can you offer a local hosting solution so that we can manage ourselves our equipment purchased at more than 150 €?

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  • Ed McLuskie

    I am happy to help. 
     

     We value your honest opinion and understand how frustrating this is. We apologize for any inconvenience this may have caused. 

    While we do not plan to develop any more features for the Smart Remote, we will continue to provide customer support until June 2022 and honor all warranties. 

     

    With regards to a refund. We recommend you contact the retailer where you purchased your Smart Remote. We are currently reviewing our options and will follow up with you if a refund program is created. 

     
     

    Thank you again for contacting us. 

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