Apple TV: issues controlling it with Smart Remote

After adding your Apple TV we noticed that some of you weren't able to control it: you try to send controls with Smart Remote to your Apple TV, the LED on your Apple TV blinks but nothing happens.

If you encounter this issue please follow the steps described below:

  • You own an Apple TV 4 or newer:
    1. On your Apple TV go to "Settings"
    2. Select "System"
    3. Select "Reset"
    4. Choose a reset option
      • "Reset": this option is the fastest way to put your Apple TV back to factory settings and doesn't require any internet connection
      • "Reset and Update": this option put your Apple TV back to its factory settings and installs software updates. This option requires an internet connection
    5. Please make sure to keep your Apple TV plugged until the Reset process finishes.

  • For older Apple TV:

    1. On your Apple TV go to "Settings"
    2. Select "General"
    3. Select "Remotes"

    4. Select "Pair Apple Remote"

    5. Make sure you Unpair your remote

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