Stopped seeing my Roku 3

I’ve been happily using the remote for months now, but a month or so back it stopped being able to communicate with my Roku 3.  The Roku works fine if I use a different remote.  The Smart remote works fine on everything else, it just doesn’t talk to the Roku.  Any ideas?

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  • I just remembered that Sevenhugs is in France.  Does that mean the entire company is on vacation until September?

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  • This is sometimes fixable by rebooting the remote (and I've worked with support on it via email), but it keeps happening, over and over and over again.  Is there some kind of fix other than constant restarts?

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    • Joe Saul Our team is currently working on these connections issues. We may have a fix available with our new release by the end of the month, we'll make sure to keep you updated. Thanks a lot for your patience!

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      • Joe Saul
      • Joe_Saul
      • 1 mth ago
      • Reported - view

      Anne-Sophie F.  I'm looking forward to it.  It fails continually at this point, and I have to use a second remote to operate the Roku.

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    • Joe Saul thanks a lot for the update, we'll make sure to look into this again to make sure we solve this with future releases!

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    • Joe Saul just wanted to update you hear: we have found a fix for your issue and this fix will be available in our next software version. Thanks a lot for your patience!

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  • Thank you!  Can't wait!

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