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I Could Not Pair a Sleep Sensor (Formerly Called Minihug)

If you have difficulties pairing a Sleep Sensor (aka minihug) to your hugOne, here is a check-list that should solve the problem:

  1. First, please check that your Smartphone or tablet’s Wi-Fi is activated and that your device is connected to the Internet.

  2. Make sure that your Smartphone/tablet and your hugOne are connected to the same Wi-Fi network.

  3. HugOne's base station should not glowing yellow (solid or blinking) or red. If this is the case, please see our I Could Not Connect My hugOne to the Wi-Fi FAQ.

  4. Only pair one Sleep Sensor at a time.

Now follow these steps to try pairing your Sleep Sensor again:

  1. Unplug and re-plug your hugOne.

  2. Wait one minute to allow hugOne to automatically reconnect to the Wi-Fi network.

  3. Leave the Sevenhugs app and make sure that it is not running in the background:

    On iOS mobile devices, press your iPhone’s Home button twice, look for the Sevenhugs app and swipe it up.

    On Android mobile devices, use the dedicated button (for most recent versions),or do a long press on the Home button (for older versions).

  4. Lastly, launch the app and follow the in-app instructions.

If your Sleep Sensor still doesn't connect to your hugOne, do not hesitate to contact or support team.

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