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Troubleshooting

Connectivity issues

Smart Remote app can not find Smart Remote

"Oops something went wrong" when “loading your experience”

Smart Remote app keeps crashing

Error downloading latest software

Smart Remote cannot connect to my Wi-Fi network

Smart Remote cannot find my Wi-Fi network

Devices & services issues

Missing Package or Device ID, Error Codes 401 & 402

Smart Remote is unable to reach 3rd party devices

Bluetooth device unreachable, Error 118

I can not control my Bose audio system via infrared

I can’t control my Chromecast using Spotify in beta

Smart Remote can not control Xbox 360

Smart Remote can not control Apple TV

I can not control my Wi-Fi device anymore / device unreachable

Smart Remote does not find my Wi-Fi devices

"Error while downloading" when trying to add an IR device

Inputs are missing on my IR device interface

I can not find my IR device model in Smart Remote App

Commands are missing or not working as expected for my IR device

Smart Remote does not find the right codes for my IR device

AV Scenes issues

My TV Scene does not power on/off devices as expected

I can not find the right input when creating my AV Scene

Point Mode issues (Smart Remote X only)

None of my Room Sensors is blue blinking when starting calibration

Smart Remote cannot see my Charging Base

Smart Remote cannot see one, two or three of my Room Sensors

Known issues

Blank screen when trying to add a device

Amazon FireStick + Samsung IR soundsystem : Error 20

"Uh-oh! Error Unknown code : 0"

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