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Troubleshooting

Setup Issues

"Oops something went wrong" when “loading your experience”

Smart Remote app can not find my Smart Remote

Smart Remote app keeps crashing

Error downloading latest software

Smart Remote cannot connect to my Wi-Fi network

Smart Remote cannot find my Wi-Fi network

Devices & services issues

Smart Remote can not control Xbox 360

Smart Remote can not control Apple TV

I can not control my Wi-Fi device anymore / device unreachable

Smart Remote App keeps disconnecting from Smart Remote when using Smart Remote App

Smart Remote does not find my Wi-Fi devices

"Error while downloading" when trying to add an IR device

Inputs are missing on my IR device interface

I can not find my IR device model in Smart Remote App

Control buttons for my IR device don't work or some controls are missing

Smart Remote does not find the right codes for my IR device

Home Scenes issues

AV Scenes issues

My AV Scene does not power on/off devices as expected

I can not find the right input when creating my AV Scene

Point Mode issues

None of my Room Sensors is blue blinking when starting calibration

Smart Remote cannot see my Charging Base

Smart Remote cannot see one, two or three of my Room Sensors

Known issues

"Uh-oh! Error Unknown code : 0"

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