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Troubleshooting
Connectivity issues
"Error 550" during software update
Smart Remote app can not find Smart Remote
"Oops something went wrong" when “loading your experience”
Smart Remote app keeps crashing
Error downloading latest software
Smart Remote cannot connect to my Wi-Fi network
Smart Remote cannot find my Wi-Fi network
Devices & services issues
DIRECTV interface: List command missing
Error 128: “something went wrong while downloading"
Error 500: "oh, internal server error"
Errors 401 & 402: "Missing Package or Device ID"
Bose Audio system: issues controlling it via infrared
Chromecast: issues controlling it using Spotify
Xbox 360: issues controlling it with Smart Remote
Apple TV: issues controlling it with Smart Remote
Error 116: Wi-Fi device "unreachable"
Smart Remote does not find my Wi-Fi devices
"Error while downloading" when trying to add an IR device
Inputs are missing on my IR device interface
I can not find my IR device model in Smart Remote App
Commands are missing or not working as expected for my IR device
Smart Remote does not find the right codes for my IR device
TV Scenes issues
My TV Scene does not power on/off devices as expected
I can not find the right input when creating my TV Scene
Point Mode issues (Smart Remote X only)
Smart Remote is stuck on Point Mode activation screen (Smart Remote X only)
None of my Room Sensors is blue blinking when starting calibration
Smart Remote cannot see my Charging Base
Smart Remote cannot see one, two or three of my Room Sensors
Known issues
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Getting started
How to...
Add/Manage devices & services
Create/manage Scenes
Create/manage groups (lights or plugs)
Activate & Use Point Mode (Smart Remote X only)
Modify your setup
Manage multiple Smart Remotes and Homes
Reset your system
Manage your Smart Remote kit
Tips on specific devices & services
Troubleshooting
Connectivity issues
Devices & services issues
TV Scenes issues
Point Mode issues (Smart Remote X only)
Known issues
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Release Notes