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Devices & services issues

Articles and updates from Sevenhugs

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Error 128: “something went wrong while downloading"
In the case you are trying to add a device, group, TV or Home Scene, etc. via Smart Remote App and you get an error message mentioning “something went wrong while downloading XXX.…
- 2 wk ago
- 7
- Devices & services issues
Error 500: "oh, internal server error"
In the case you are trying to remove or edit a device, group, TV or Home Scene, etc. via Smart Remote App and you get an error message mentioning ""oh, internal server error" code: 500",…
- 2 wk ago
- 90
- Devices & services issues
Errors 401 & 402: "Missing Package or Device ID"
In the case you are trying to edit a device or a TV Scene via Smart Remote App and you get an error message mentioning a missing Package or Device ID, error codes: 401 or 402,…
- 12 days ago
- 79
- Devices & services issues
Bose Audio system: issues controlling it via infrared
If you have added your Bose audio system via infrared on your Smart Remote and you are encountering issues controlling it, it can be due to a missing option.…
- 2 wk ago
- 142
- Devices & services issues
Chromecast: issues controlling it using Spotify
Spotify premium account is mandatory. Some player like Google home cannot be discovered by the Spotify API. To make it works on the Smart Remote, you need to start playing your song with an official…
- 2 wk ago
- 79
- Devices & services issues
Xbox 360: issues controlling it with Smart Remote
After adding your Xbox 360 we noticed that some of you weren't able to control it: you try to send controls with Smart Remote to your Xbox 360 but nothing happens.…
- 2 wk ago
- 96
- Devices & services issues
Apple TV: issues controlling it with Smart Remote
After adding your Apple TV we noticed that some of you weren't able to control it: you try to send controls with Smart Remote to your Apple TV, the LED on your Apple TV blinks but nothing happens.…
- 2 wk ago
- 926
- Devices & services issues
Error 116: Wi-Fi device "unreachable"
In the case that you can’t control your Wi-Fi devices any more or one or several of your devices have an exclamation mark next to your device’s icon meaning that your device is unreachable with…
- 2 wk ago
- 443
- Devices & services issues
Smart Remote does not find my Wi-Fi devices
When adding a Wi-Fi device you Smart Remote App will do a Wi-Fi autodiscovery. If Smart Remote app doesn’t find any of your Wi-Fi devices please follow the steps below:…
- 2 wk ago
- 912
- Devices & services issues
"Error while downloading" when trying to add an IR device
In the event you encounter an error "error while downloading" in-app when trying to add an IR device, please try to: Close Smart Remote mobile app and relaunch it Turn off/on Smart Remote Related…
- 8 mths ago
- 373
- Devices & services issues
Inputs are missing on my IR device interface
Please keep in mind that Smart Remote allows two different ways to add your infrared (IR) device : Option 1: “Enter model number.” This is the best way to add your IR devices and will give the…
- 1 yr ago
- 317
- 1
- Devices & services issues
I can not find my IR device model in Smart Remote App
If you can’t find your IR device in our Smart Remote App database, you can add it via IR learning or contact us at support@sevenhugs.com mentioning your IR device brand and model so we can help.…
- 7 mths ago
- 479
- Devices & services issues
Commands are missing or not working as expected for my IR device
Please keep in mind that Smart Remote allows two different ways to add your infrared (IR) device : Option 1: “Enter model number.” This is the best way to add your IR devices and will give the…
- 9 mths ago
- 367
- Devices & services issues
Smart Remote does not find the right codes for my IR device
After trying a few IR codes on Smart Remote, if you don’t get the right controls, you’ll need to enter your model manually: Make sure your phone is connected to the same Wi-Fi network as Smart…
- 7 mths ago
- 407
- Devices & services issues

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