Devices & services issues

Articles and updates from Sevenhugs

1
DIRECTV interface: List command missing
If you have added your DIRECTV device as an infrared device on Smart Remote but the interface is missing the "List" (or Recording) button, here is how to fix it:…
- 1 yr ago
- 61
- 1
- Devices & services issues
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Error 128: “something went wrong while downloading"
In the case you are trying to add a device, group, TV or Home Scene, etc. via Smart Remote App and you get an error message mentioning “something went wrong while downloading XXX.…
- 1 yr ago
- 63
- Devices & services issues
0
Error 500: "oh, internal server error"
In the case you are trying to remove or edit a device, group, TV or Home Scene, etc. via Smart Remote App and you get an error message mentioning ""oh, internal server error" code: 500",…
- 1 yr ago
- 224
- Devices & services issues
0
Errors 401 & 402: "Missing Package or Device ID"
In the case you are trying to edit a device or a TV Scene via Smart Remote App and you get an error message mentioning a missing Package or Device ID, error codes: 401 or 402,…
- 1 yr ago
- 121
- Devices & services issues
0
Bose Audio system: issues controlling it via infrared
If you have added your Bose audio system via infrared on your Smart Remote and you are encountering issues controlling it, it can be due to a missing option.…
- 1 yr ago
- 301
- Devices & services issues
0
Chromecast: issues controlling it using Spotify
Spotify premium account is mandatory. Some player like Google home cannot be discovered by the Spotify API. To make it works on the Smart Remote, you need to start playing your song with an official…
- 1 yr ago
- 148
- Devices & services issues
0
Xbox 360: issues controlling it with Smart Remote
After adding your Xbox 360 we noticed that some of you weren't able to control it: you try to send controls with Smart Remote to your Xbox 360 but nothing happens.…
- 1 yr ago
- 127
- Devices & services issues
0
Apple TV: issues controlling it with Smart Remote
After adding your Apple TV we noticed that some of you weren't able to control it: you try to send controls with Smart Remote to your Apple TV, the LED on your Apple TV blinks but nothing happens.…
- 1 yr ago
- 1,571
- Devices & services issues
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Error 116: Wi-Fi device "unreachable"
In the case that you can’t control your Wi-Fi devices any more or one or several of your devices have an exclamation mark next to your device’s icon meaning that your device is unreachable with…
- 1 yr ago
- 857
- Devices & services issues
1
Smart Remote does not find my Wi-Fi devices
When adding a Wi-Fi device you Smart Remote App will do a Wi-Fi autodiscovery. If Smart Remote app doesn’t find any of your Wi-Fi devices please follow the steps below:…
- 1 yr ago
- 1,654
- 1
- Devices & services issues
0
"Error while downloading" when trying to add an IR device
In the event you encounter an error "error while downloading" in-app when trying to add an IR device, please try to: Close Smart Remote mobile app and relaunch it Turn off/on Smart Remote Related…
- 2 yrs ago
- 418
- Devices & services issues
1
Inputs are missing on my IR device interface
Please keep in mind that Smart Remote allows two different ways to add your infrared (IR) device : Option 1: “Enter model number.” This is the best way to add your IR devices and will give the…
- 2 yrs ago
- 376
- 1
- Devices & services issues
0
I can not find my IR device model in Smart Remote App
If you can’t find your IR device in our Smart Remote App database, you can add it via IR learning or contact us at support@sevenhugs.com mentioning your IR device brand and model so we can help.…
- 2 yrs ago
- 664
- Devices & services issues
0
Commands are missing or not working as expected for my IR device
Please keep in mind that Smart Remote allows two different ways to add your infrared (IR) device : Option 1: “Enter model number.” This is the best way to add your IR devices and will give the…
- 2 yrs ago
- 467
- Devices & services issues
0
Smart Remote does not find the right codes for my IR device
After trying a few IR codes on Smart Remote, if you don’t get the right controls, you’ll need to enter your model manually: Make sure your phone is connected to the same Wi-Fi network as Smart…
- 2 yrs ago
- 552
- Devices & services issues

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Articles and updates from Sevenhugs

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Devices & services issues

DIRECTV interface: List command missing

Error 128: “something went wrong while downloading"

Error 500: "oh, internal server error"

Errors 401 & 402: "Missing Package or Device ID"

Bose Audio system: issues controlling it via infrared

Chromecast: issues controlling it using Spotify

Xbox 360: issues controlling it with Smart Remote

Apple TV: issues controlling it with Smart Remote

Error 116: Wi-Fi device "unreachable"

Smart Remote does not find my Wi-Fi devices

"Error while downloading" when trying to add an IR device

Inputs are missing on my IR device interface

I can not find my IR device model in Smart Remote App

Commands are missing or not working as expected for my IR device

Smart Remote does not find the right codes for my IR device

Contact Us!

Still have questions?

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