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Devices & services issues

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Missing Package or Device ID, Error Codes 401 & 402
In the case you are trying to edit a device an AV Scene via Smart Remote App and you get an error message mentioning a missing Package or Device ID, error codes: 401 or 402,…
- 3 mths ago
- 18
- Devices & services issues
Smart Remote is unable to reach 3rd party devices
If you have added a Wi-Fi device on Smart Remote and Smart Remote displays Error codes 520 or 521 please try to: Click "retry" on Smart Remote If retry does not help,…
- 1 mth ago
- 37
- Devices & services issues
Bluetooth device unreachable, Error 118
If you have added a BLE device on Smart Remote and Smart Remote displays an error 118 "Device unreachable", please make sure: your device is powered on make sure Smart Remote is located less than 30…
- 3 mths ago
- 36
- 1
- Devices & services issues
I can not control my Bose audio system via infrared
If you have added your Bose audio system via infrared on your Smart Remote and you are encountering issues controlling it, it can be due to a missing option.…
- 5 mths ago
- 66
- Devices & services issues
I can’t control my Chromecast using Spotify in beta
Spotify premium account is mandatory. Some player like Google home cannot be discovered by the Spotify API. To make it works on the Smart Remote, you need to start playing your song with an official…
- 7 mths ago
- 47
- Devices & services issues
Smart Remote can not control Xbox 360
After adding your Xbox 360 we noticed that some of you weren't able to control it: you try to send controls with Smart Remote to your Xbox 360 but nothing happens.…
- 7 mths ago
- 69
- Devices & services issues
Smart Remote can not control Apple TV
After adding your Apple TV we noticed that some of you weren't able to control it: you try to send controls with Smart Remote to your Apple TV, the LED on your Apple TV blinks but nothing happens.…
- 10 mths ago
- 687
- Devices & services issues
I can not control my Wi-Fi device anymore / device unreachable
In the case that you can’t control your Wi-Fi devices any more or one or several of your devices have an exclamation mark next to your device’s icon meaning that your device is unreachable please:…
- 3 mths ago
- 297
- Devices & services issues
Smart Remote does not find my Wi-Fi devices
When adding a Wi-Fi device you Smart Remote App will do a Wi-Fi autodiscovery. If Smart Remote app doesn’t find any of your Wi-Fi devices please follow the steps below:…
- 2 mths ago
- 563
- Devices & services issues
"Error while downloading" when trying to add an IR device
In the event you encounter an error "error while downloading" in-app when trying to add an IR device, please try to: Close Smart Remote mobile app and relaunch it Turn off/on Smart Remote Related…
- 3 mths ago
- 331
- Devices & services issues
Inputs are missing on my IR device interface
Please keep in mind that Smart Remote allows two different ways to add your infrared (IR) device : Option 1: “Enter model number.” This is the best way to add your IR devices and will give the…
- 10 mths ago
- 250
- 1
- Devices & services issues
I can not find my IR device model in Smart Remote App
If you can’t find your IR device in our Smart Remote App database, you can add it via IR learning or contact us at support@sevenhugs.com mentioning your IR device brand and model so we can help.…
- 3 mths ago
- 383
- Devices & services issues
Commands are missing or not working as expected for my IR device
Please keep in mind that Smart Remote allows two different ways to add your infrared (IR) device : Option 1: “Enter model number.” This is the best way to add your IR devices and will give the…
- 4 mths ago
- 306
- Devices & services issues
Smart Remote does not find the right codes for my IR device
After trying a few IR codes on Smart Remote, if you don’t get the right controls, you’ll need to enter your model manually: Make sure your phone is connected to the same Wi-Fi network as Smart…
- 3 mths ago
- 302
- Devices & services issues

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