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Devices & services issues

Articles and updates from Sevenhugs

Smart Remote can not control Apple TV
After adding your Apple TV we noticed that some of you weren't able to control it: you try to send controls with Smart Remote to your Apple TV, the LED on your Apple TV blinks but nothing happens.…
- 3 wk ago
- 101
- Devices & services issues
I can not control my Wi-Fi device anymore / device unreachable
In the case that you can’t control your Wi-Fi devices any more or one or several of your devices have an exclamation mark next to your device’s icon meaning that your device is unreachable please:…
- 1 mth ago
- 63
- Devices & services issues
Smart Remote App keeps disconnecting from Smart Remote when trying to add a device
In the event your Smart Remote app keep being connected with your Smart Remote please make sure: Your Wi-Fi connection is working well Your mobile phone is connected to the same Wi-Fi network as…
- 1 mth ago
- 49
- Devices & services issues
Smart Remote does not find my Wi-Fi devices
When adding a Wi-Fi device you Smart Remote App will do a Wi-Fi autodiscovery. If Smart Remote app doesn’t find any of your Wi-Fi devices please follow the steps below:…
- 1 mth ago
- 83
- Devices & services issues
"Error while downloading" when trying to add an IR device
In the event you encounter an error "error while downloading" in-app when trying to add an IR device, please try to: Close Smart Remote mobile app and relaunch it Hardware reset your Smart Remote…
- 12 days ago
- 106
- Devices & services issues
Inputs are missing on my IR device interface
Please keep in mind that Smart Remote allows two different ways to add your infrared (IR) device : Option 1: “Enter model number.” This is the best way to add your IR devices and will give the…
- 1 mth ago
- 66
- Devices & services issues
I can not find my IR device model in Smart Remote App
If you can’t find your IR device in our Smart Remote App database, please contact us at support@sevenhugs.com mentioning your IR device brand and model. Related articles Add an infrared device
- 1 mth ago
- 103
- Devices & services issues
Control buttons for my IR device don't work or some controls are missing
Please keep in mind that Smart Remote allows two different ways to add your infrared (IR) device : Option 1: “Enter model number.” This is the best way to add your IR devices and will give the…
- 1 mth ago
- 74
- Devices & services issues
Smart Remote does not find the right codes for my IR device
After trying a few IR codes on Smart Remote, if you don’t get the right controls, you’ll need to enter your model manually: Make sure your phone is connected to the same Wi-Fi network as Smart Remote…
- 1 mth ago
- 83
- Devices & services issues

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Articles and updates from Sevenhugs

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Sevenhugs

Devices & services issues

Smart Remote can not control Apple TV

I can not control my Wi-Fi device anymore / device unreachable

Smart Remote App keeps disconnecting from Smart Remote when trying to add a device

Smart Remote does not find my Wi-Fi devices

"Error while downloading" when trying to add an IR device

Inputs are missing on my IR device interface

I can not find my IR device model in Smart Remote App

Control buttons for my IR device don't work or some controls are missing

Smart Remote does not find the right codes for my IR device

Contact Us!

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