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Connectivity issues

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"Error 550" during software update
When updating Smart Remote to the latest firmware you may encounter the error code "error 550". In that case, please try the steps below: Turn off and back on Smart Remote and try again (you may…
- 10 hrs ago
- 210
- 1
- Connectivity issues
Smart Remote app can not find Smart Remote
In the event that your Smart Remote App is unable to find your Smart Remote please follow the steps below. To start, please make sure: Your Smart Remote is awake Smart Remote is connected to the…
- 8 days ago
- 3,404
- Connectivity issues
"Oops something went wrong" when “loading your experience”
The error message "Oops something went wrong" on your Smart Remote App when app is "loading your experience" could happen in the following cases: You are trying to set up your Smart Remote with…
- 1 yr ago
- 908
- 2
- Connectivity issues
Smart Remote app keeps crashing
In the case your Smart Remote app keeps crashing please Make sure that your mobile device is compatible with Smart Remote by checking our Smart Remote mobile app page .…
- 1 yr ago
- 391
- Connectivity issues
Error downloading latest software
Getting an error or being stuck when downloading the latest software of Smart Remote could be caused by different issues. In that case please make sure your Smart Remote is still connected to your…
- 3 wk ago
- 1,307
- Connectivity issues
Smart Remote cannot connect to my Wi-Fi network
If your Smart Remote cannot connect to your Wi-Fi network please make sure: Your Wi-Fi connection is working well You have entered the right password Related articles Set up Smart Remote…
- 1 yr ago
- 903
- 1
- Connectivity issues
Smart Remote cannot find my Wi-Fi network
If Smart Remote cannot find your Wi-Fi network please make sure: You have a 2.4GHz Wi-Fi network at home: Smart Remote is only compatible with 2.4GHz networks;…
- 1 yr ago
- 681
- Connectivity issues

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